Help is available to clients who may have difficulty paying their hospital/outpatient bills. You may want to seek assistance if you have a deductible or co-pay that may be difficult to manage or if you do not have insurance coverage.
Maryland Medical Assistance
Your local Department of Social Services can determine if you may qualify for Maryland Medical Assistance. Our Patient Accounts Department can provide contact information based on your county of residence or you can find information online at www.dhr.state.md.us.
Financial Assistance
Full or partial financial assistance is available based on family income, the size of your family and your other financial obligations. A decision will be rendered based on the information provided as it compares with 200% of the poverty guidelines, which are published yearly in the Federal Register. In some cases, you may be required to apply for and be denied by Maryland Medical Assistance prior to being considered eligible for Brook Lane’s financial assistance. Access the Financial Assistance Plain Language Summary.
Payment Plans
If you do not qualify for other assistance programs, we can arrange an extended payment plan, up to 24 months, for any amount outstanding on your hospital/outpatient bill.
Client Responsibilities
To allow us to assist you, you will be asked questions concerning employment, insurance, income and family members. You must notify the Patient Accounts Office of changes in your financial situation, such as a new job, divorce or new insurance.
If you do not have health coverage, we expect you to pay your bill in a timely manner. If you believe you may be eligible under the hospital/outpatient’s financial assistance policy, or if you cannot afford to pay the bill in full, you should contact Brook Lane’s Director of Revenue Cycle at 800-342-2992 x1265.
For amounts more than $10,000, the Director of Revenue Cycle and CFO will determine financial needs based on a review of family income and expense levels. Final disposition of all requests for financial assistance will be completed within seven business days of the request and when all information has been received and reviewed.
If you fail to meet the financial obligations of your bill, you may be referred to a collection agency. It is the obligation of patients or their responsible parties to ensure that Brook Lane obtains accurate and complete information.
Contact
Please contact Angie Duffey, Patient Accounts Manager at 800-342-2992 x1391 for specific information on income guidelines or other questions pertaining to financial assistance.