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Public Notice & Patient Rights

The staff members at Brook Lane Health Services strive to provide the best possible quality care within a safe environment for all patients. We take patient satisfaction seriously, and should you have a comment, question, or concern, we want to hear about it and work to resolve it. Please start by contacting our Patient Advocate 301-733-0330 or 800-342-2992.

Should the matter still not be resolved to your satisfaction, you may contact The Joint Commission. This nonprofit organization reviews more than 15,000 healthcare organizations for accreditation. Brook Lane is accredited by The Joint Commission. The organization may be reached by phone 800-994-6610 or online

You also may contact the Maryland Department of Health and Mental Hygiene 877-463-3464.

Patient Rights While Hospitalized
Patient Complaint Process

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